Returns & Refunds

At Amor Interior design Studio, each project and item is curated with intention, precision, and a deep respect for craftsmanship. Due to the bespoke nature of our work and the involvement of third-party suppliers and manufacturers, our returns and refunds policy is outlined below to ensure full transparency and a seamless experience.

By engaging with our services or confirming any purchases, you acknowledge and agree to the terms set out in this policy.

 

Nature of Interior Design Service

Interior design is a creative and time-intensive process that involves concept development, research, sourcing, and detailed planning.

As such, all design-related services, including but not limited to:

  • Consultations

  • Concept design

  • Moodboards and layouts

  • Creative direction

  • Design presentations

are non-refundable once work has commenced.

This applies regardless of whether the design has been implemented, as the value lies in the intellectual and creative work delivered.

 

Deposits & Payments

All deposits made to secure a project are non-refundable.

Deposits confirm your commitment and allow Amor Interior to allocate time, resources, and creative direction to your project.

In the event of cancellation:

  • Deposits will not be refunded

  • Any work completed beyond the deposit value will be invoiced accordingly

 

Failure to complete scheduled payments may result in:

  • Suspension of services

  • Delays in project timelines

  • Withholding of final deliverables

 

Custom, Bespoke & Made-to-Order Items

The majority of items sourced through Amor Interior are custom-made or specially produced.

This includes:

  • Joinery and cabinetry

  • Upholstered furniture

  • Custom finishes or materials

  • Made-to-order décor and fittings

 

Once production has begun or orders have been confirmed with suppliers, these items are:

strictly non-refundable, non-returnable, this is due to the personalized nature of these pieces and supplier production processes.

Clients are required to carefully review and approve all specifications prior to order placement.

Procurement & Third-Party Suppliers

Amor Interior acts as a curator and coordinator when sourcing items on behalf of clients. While we work with trusted suppliers, we do not manufacture products directly.

As such:

  • All purchases are subject to the terms and conditions of the respective supplier

  • Availability, production timelines, and return eligibility may vary

We will communicate all relevant details prior to order confirmation, however, Amor Interior cannot be held liable for:

  • Supplier delays

  • Manufacturing variations

  • Discontinued items

  • Shipping or customs-related issues

 

Ready-Made & Non-Custom Items

For select ready-made items that are not customised, returns may be considered at the discretion of the supplier.

To be eligible for return:

  • The request must be made within a specified timeframe (typically 3–7 days from delivery)

  • The item must be unused, uninstalled, and in original condition

  • All original packaging must be intact

Please note:

  • Return shipping costs are the responsibility of the client

  • Restocking fees may apply

  • Refunds are subject to supplier approval

 

 Damaged, Faulty or Incorrect Items

All items are inspected where possible, however, in the event that an item arrives damaged, faulty, or incorrect, the client must notify Amor Interior within 24–48 hours of delivery.


Supporting evidence (photos/videos) will be required to initiate a claim.

We will liaise with the supplier to arrange:

  • Replacement

  • Repair

  • Credit or resolution (where applicable)

Resolution timelines will depend on supplier policies and processes.

 

Installation & Site Conditions

Amor Interior is not responsible for damages occurring during:

  • Third-party installation

  • Contractor handling

  • Site-related conditions

 

Clients are advised to work with qualified contractors to ensure proper installation and handling of all items.

Refund Processing

Where refunds are approved (if applicable), they will be processed in accordance with supplier timelines and payment methods.

Please note:

  • Refunds may take several business days to reflect

  • Transaction or processing fees may be deducted

  • Currency fluctuations may affect refund values for international orders

 

Client Approvals

All items, materials, and design elements are approved by the client prior to purchase or production.

Once approval is given:

 The order is considered final

 Amor Interior is not liable for changes of mind or preference


We strongly encourage clients to review all selections carefully before confirming.

Cancellations

Orders cannot be cancelled once:

  • Production has begun

  • The item has been dispatched

  • The supplier has confirmed processing

 

For design services, cancellation does not entitle the client to a refund for work already completed.

 

 Limitation of Liability

Amor Interior is not liable for:

  • Delays caused by suppliers, logistics, or external factors

  • Natural variations in materials (stone, wood, fabric, etc.)

  • Differences between samples and final products

  • Indirect or consequential losses related to delays or product issues

 

We are dedicated to delivering a seamless and considered experience, where every detail is handled with professionalism, transparency, and trust.